System of rules, practices, and processes by which an organization is directed and controlled.

Business challenges:

1. The owners or managers must always be present and do many operational tasks.
2. Employees lack confidence in taking decisions.

Our approach:

1. Understand the business governance, goals, and current resources.
2. Document a general macro-process map and a macro-organizational chart that aligns with the desired results. This is a key step in visualizing the organizational structure and its alignment with the strategic goals.
3. Define internal policies and standards. Establish the rules and guidelines for the Executive Staff’s work.
4. Define and separate Strategic and operational management bodies including functions, responsibilities, authority, and Key Performance Indicators.
5. Develop a matrix of the management bodies’ macro-process responsibilities.
6. Define each supervisory or management position’s levels of responsibility and authority.
7. Define succession and delegation plans.
8. Define and implement Key Performance Indicators for each supervisory or management position.
9. Define results monitoring systems to verify and measure strategic and operational results and staff productivity.

Typical results:

Improved corporate governance led to higher profits, happier employees, and greater customer satisfaction.